Front Desk – Patient Care Specialist

Company: Care First Rehab
Location: Cary, NC
Job Type: Full-Time
Department: Front Office / Patient Care

About the Role

Care First Rehab is looking for a friendly, organized, and patient-focused Front Desk – Patient Care Specialist to be the first point of contact for patients and their families. The role involves managing front-desk operations, scheduling appointments, assisting patients with registration and insurance-related queries, coordinating with therapists, and ensuring a smooth and welcoming patient experience.

The ideal candidate should have excellent communication and organizational skills, a professional attitude, and the ability to handle patient information with confidentiality and care.

Key Responsibilities

• Greet patients and their families warmly and professionally.
• Serve as the first point of contact for patients visiting the clinic or contacting the office.
• Answer incoming phone calls, emails, and patient inquiries promptly.
• Schedule, reschedule, and confirm patient appointments.
• Assist new patients with registration, forms, and required documentation.
• Coordinate appointment schedules with physical, occupational, speech, and pediatric therapy teams.
• Assist patients with general questions regarding clinic services, appointments, and procedures.
• Collect and update patient demographic and contact information accurately.
• Assist with insurance verification and communicate required information to patients.
• Coordinate with the billing and administrative team when needed.
• Maintain accurate and confidential patient records.
• Follow up with patients regarding appointments, documentation, and other administrative requirements.
• Handle appointment cancellations and rescheduling according to clinic policies.
• Maintain a clean, organized, and welcoming front-desk environment.
• Communicate professionally with patients, caregivers, therapists, and other staff members.
• Support day-to-day administrative activities of the clinic.
• Follow HIPAA and clinic privacy and confidentiality requirements.
• Provide compassionate and professional patient service at every interaction.

Requirements

• High school diploma or equivalent; additional education in healthcare administration or a related field is a plus.
• Previous experience in a medical office, healthcare front desk, rehabilitation clinic, or customer service role is preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Good organizational and time-management abilities.
• Comfortable handling multiple tasks in a busy clinical environment.
• Basic computer and office software knowledge.
• Ability to learn and use scheduling, patient management, and electronic record systems.
• Strong attention to detail and accuracy.
• Ability to maintain patient confidentiality and handle sensitive information professionally.
• Comfortable communicating with patients of different ages and their family members.
• A compassionate, patient-focused, and team-oriented approach.

Preferred Skills

• Medical front-desk or healthcare administrative experience.
• Knowledge of appointment scheduling and insurance processes.
• Experience working with pediatric and adult patients.
• Familiarity with EMR/EHR systems.
• Strong telephone etiquette.
• Problem-solving and multitasking skills.
• Ability to work effectively with therapists and administrative staff.

What We Offer

• Opportunity to work in a professional rehabilitation and therapy environment.
• Collaborative and supportive team culture.
• Exposure to Physical, Occupational, Speech, Pediatric, In-Home, and Telehealth services.
• Opportunity to develop healthcare administration and patient-care coordination skills.
• Professional growth opportunities.

Who We Are Looking For

We are looking for someone who is patient, dependable, professional, organized, and genuinely enjoys helping people. The right candidate should be able to create a positive first impression while ensuring patients receive timely and helpful assistance throughout their experience with Care First Rehab.